Shipping Policy

Our products can be shipped worldwide. Normally the delivery charges will be calculated based on the shipping weight. This also depends on your order quantity as each product may weigh as heavy as 3-28 kg.

We will try to lower the shipping cost but maintain speedy delivery for you. If you want to take a different shipping way other than we offered here, please contact us before you place your order.

 

Type of Shipping

Here is the general guidance to choose the right shipping method:

Retail Orders (less than 20 pieces or weight less than 100 KGs)

  • Ship by courier (maybe one of UPS, DHL, FedEx, TNT or EMS, etc).

Wholesale Orders (more than 20 pieces but less than 200 pieces)

  • Ship by courier, special delivery, or by air.

Bulk Orders (more than 200 pieces)

  • Ship by sea or by air. Contact us to discuss the best ways.

 

Shipping Duration

The duration of shipping may vary a lot by the different types of shipping methods. For orders more than 10 pieces or international shipment, this also may be delayed by the Customs Clearance process.

Domestic Shipment: Destination in countries we have warehouses (for example, UK, USA, Australia, etc.)

  • UK: Normally it should arrive in 1-3 days. If you choose express delivery, you may get the parcel the next day if you order before 14:00 local time.
  • US: Normally it should arrive in 1-4 days. If you choose express delivery, you may get the parcel the next day if you order before 14:00 local time.
  • Australia: Normally it should arrive in 2-7 days. Express delivery is available!
  • Europe: Normally it should arrive in 2-7 days. Express delivery is available

 

International shipment:

  • Europe: Normally it should arrive in 3-7 days. Express delivery is available!
  • North American: Normally it should arrive in 3-7 days. Express delivery is available!
  • Rest of World: Normally it should arrive in 3-10 days. Express delivery is available!

 

Wholesale and bulk orders:

  • By sea: it depends on your shipping ports or destinations (normally about 20-30 days).
  • By air: It also depends on your destinations (normally 5-15 days).
  • By courier: varies by country (normally 2-7 days).

 

Lead Time

The real lead time is related to your ordered model and quantity. However, once you have placed your order and have received your automatic order confirmation, you will receive an email informing you of tracking details and normal delivery time.

  • For bulk orders
    You will normally be informed about our delivery terms before we confirm your orders. This will depend upon your ordered model and quantity which will be normally 15 working days upon receipt of your full payment or deposit.
  • For online orders or sample orders
    We will deliver to you by courier within 48 hours upon receipt of your full payment. If your ordered model runs out of stock we will inform you of the delivery time or you are free to cancel your orders.

 

Additional Notes for Courier Service

  1. The estimated arrival times are taken directly from the information provided by our couriers. These are estimates only, we are not responsible if this varies.
  2. Goods will need to be signed for in case you choose to ship by courier. Please give a delivery address and CONTACT TELEPHONE where someone will be available. As our package will normally be oversized (longer than 1.1 meters), we do not accept PO BOX, Parcel Lockers, Amazon Locker, or other similar address.
  3. If goods are returned to us because of an incorrect or incomplete address, the shipping cost is not refundable.
  4. We deliver to the address on your PayPal confirmed address. An alternative address is not allowed according to PayPal's advice. Please cancel the original order and re-order again.
  5. In exceptional circumstances, we reserve the right to use alternative couriers.
  6. Saturday deliveries are at the discretion of the couriers, it is our experience that in some cases they do deliver to residential addresses on Saturday mornings. Please contact the local office of the courier to arrange the delivery if you need to make any alternative delivery schedule.
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